Terms and Conditions

Wosh Laundry and Dry-Cleaning Services (“Wosh”) welcomes you to its website and/or our stores

By using www.wosh.co.za (“the website”) or utilising our in-store pertaining to the access and use of the information, products, services, and functions provided on the website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must refrain from the use our website.

  1. Website terms and conditions


  1. Service Provider reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be made available on the Website.
  2. If there is anything in these Terms that you do not understand, then please contact us as soon as possible see below for contact details.
  • Service Provider reserves the right to change and amend the products, prices and rates quoted on this Website from time to time without notice.
  1. Service Provider may use the services of third parties to provide information on the Website. Service Provider has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness, or correctness. The user agrees that such information is provided “as is” and that Service Provider and its online partners shall not be liable for any losses or damages that may arise from the user’s reliance on it, howsoever these may arise.
  2. Service Provider makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website.
  3. You may not utilise the Website in any manner which may compromise the security of Service Provider’s networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should Service Provider suffer any damage or loss, civil damages shall be claimed by Service Provider against the user.
  • Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by Service Provider and its affiliates, agents and/or partners.
  • All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website (“proprietary material”), are the property of, or are licensed to, Service Provider and as such are protected from infringement by local and international legislation and treaties.
  1. By submitting reviews, comments and/or any other content (other than your personal information) to Service Provider for posting on the Website, you automatically grant Service Provider and its affiliates a nonexclusive, royalty free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sublicense, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.
  2. Neither the service provider, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the website or any functionality thereof, or the information contained on the website, or of any linked website, even if service provider knows or should reasonably have known or is expressly advised thereof.
  3. Service provider makes no warranty or representation as to the availability, accuracy or completeness of the content of the website. You expressly waive and renounce all your rights of whatever nature that you may have against service provider for any LOSS suffered by you, as a result of information supplied by service provider being incorrect, incomplete, or inaccurate.
  • You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the Service and the Application.
  • By ordering the laundry services as provided by Wosh you confirm that you have read and agreed to the terms and conditions as set out herein.


  1. Pickup and Delivery


  1. Pick-up and delivery may be requested through our Website.
  2. Our goal is to provide valuable and timely service to all our customers and partners. Therefore, you can edit the time of a pickup up to 30 minutes before the requested pickup time and you can freely reschedule a delivery prior to 3pm for any delivery during office hours and prior to 7am for any morning delivery. If you cancel a pickup less than 30 minutes before your requested time, rescheduled a delivery after the designated time for change, or if our partners cannot deliver or pickup an order because you or your designee failed to appear, we may charge a cancellation fee in a reasonable amount. Please note we are closed on A Saturday Afternoon till Monday morning. All orders received on a Saturday will only be available for delivery late Monday or early Tuesday.


  1. Turnaround Time


  1. Wosh endeavours to deliver within 48 hours most of the orders. However, in the case that some items require any extra care (e.g., items that cannot be tumble dried and items that need special stain treatments), Wosh reserves its right to delay delivery up to a reasonable time. If, for this reason, we cannot deliver at the agreed drop off time, Wosh will contact you to re-arrange the drop-off time.


  1. Garment Care


  1. We wash all items together as our standard procedure.  If you want your colours separated, you must divide your clothes into two separate bags before your pick-up.   Note that we do not separate clothes and ask that you do the separation and take responsibility for what's in each load.
  2. WOSH is not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process. We are also not responsible for any damage from a garment that bleeds the first time it was washed if we were not informed that it was new. WOSH will not be responsible for any damage that is done to your laundry during normal washing and drying.  WOSH is not responsible for any items labelled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or any other “special care” instructions unless this has been specifically requested and itemised accordingly.


  1. Damage to items


  1. You shall be responsible for ensuring that any items you have arranged to be collected are suitable for the Services. Furthermore, you should ensure any pockets etc. of any items you pass to us have been checked to be empty. We are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cufflinks, etc. Wosh cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, Paper, etc).
  2. Any lost items (online) must be reported within 2 business days. Wosh makes its best reasonable effort to track items that we process and will review all lost items, an amount determined on value, age, wear and tear will be established and paid out in the event of loss , if the customer has furnished Wosh with an inventory (itemised) on the date of pick up and items on that inventory is lost. If an inventory is not furnished, Wosh cannot be held responsible for any lost items. All decisions on lost items are in Wosh’s sole discretion and are final. On the basis of any claim, we shall consider all articles to be secondhand and such liability shall be limited to 5 times the cleaning amount
  • In Store - Loss and Damage Policy: It states clearly on the counter that ALL orders are to be checked by customer upon collection of his items, no responsibility will be held once the items leave the shop premises. With NO Exceptions, We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence
  1. Wosh cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.

Per industry standards, the following are considered normal wear and tear:

  • Shrinkage from repeated laundering
  • Curtain shrinkage
  • Colour fading, Discoloration caused by hygiene or beauty products
  • Small holes or tears
  • Button damage
  • Thinning of fabric


  1. Payment on Dropoff


  1. Wosh will not release any laundry unless payment is performed in front of the driver during the drop-off. Should you need to pay via EFT, a proof of payment will be required. The driver is not allowed to release the laundry unless a valid payment is made.

Garment Storage: We will only store unpaid items for a maximum of 3 months and pre-paid items for 6 months after which they will be disposed of without warning to a charity shop.

Complaints: If you are not satisfied with the quality of our cleaning, please contact us within 24 hrs. If appropriate we shall reprocess your garment at no extra cost.

Care Label Instructions: We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this we will not be liable if the chosen method damages your clothes.

Repairs & Alterations: Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price.

Limitations: Despite our intent to identify problem items in advance, we cannot assume responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non-fastness, buttons, belt buckles, wear and tear and shrinkage.

Suede & Leather: Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or shrinkages.

Silk: This item given the fact that it is a specialised and unique material that is easily damaged (particularly when one has tried to clean it at home) is subject to pre-inspection and a disclaimer is issued advising you of potential risk to the product. Please be sure to itemise this item and get pre-inspection form.

Stain Removal: We aim to remove all stains but, in some cases, this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should the need arise, we will contact you before going ahead as certain stain removals can only be done at the customer’s own risk. We may not be able to guarantee the results.

Curtain Cleaning Service: Dry cleaning curtains involve movement in the processing. This can exaggerate weaknesses in your curtains - for example sun damaged linings can tear and sun damaged colours can lighten. Most curtains shrink approx. 3-5% in cleaning especially if cleaned for the first time or if they have interlining, however they can shrink up to 10% depending on the material. It is important to note that curtains not pre-shrunk by the manufacturer can shrink up to 30% and this is not reversible, it is important to check labels to ensure your curtains have been pre-shrunk.  Black (Block) out linings can only be accepted at owners’ risk - there is a risk of the rubberised part de-laminating. (Specialist cleaning only with its lower temperatures) Curtains with water damage are unlikely to return like new after cleaning. Water marks are usually ringed and set in with time and are not normally possible to remove.

Service (Load) Washes (non-itemised): Please note that all items deposited under a service wash will be washed at 40 degrees and tumble dried at 65 degrees regardless of what the individual garments care labels may state. It is then the customer’s responsibility to ensure all garments deposited can withstand the stated method. No responsibility will be taken for any items damaged or lost when deposited as service washes as no items are checked or counted on deposit.

 Dyeing has RISKS: We will advise and help to minimise risk but will not accept liability for faults related to the fabric or if there the fabric has any of the following below. Only natural fibres may be dyed Examples of these are cotton, denim, natural viscose, linen, flax, and hemp. Wool is a natural fibre however there are high risks with this and should be avoided. Garments made from a mixture of natural fibres and man-made materials such as polyester will not dye properly. Stitching made using man-made fibres will not dye. Age of fabric, type of fabric, existing colour, stains, and flaws – all affect the outcome. Dye will not cover paint stains, glue, varnish, silicone, or nail polish. Body sweat, roll-on deodorants, antiperspirants and perfumes cause fibre damage and may result in black smear marks. Fabric exposed to external factors such as sunlight on curtains and human excretions on sheets may dye unevenly